Privacy Policy

1. Introduction

Water Chestnut (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.waterchestnut.biz, make a purchase, contact us, or interact with our services.

By accessing our website or purchasing from us, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect information to process orders, improve our services, and provide a secure shopping experience.

2.1 Personal Information

Collected when you make a purchase, create an account, or contact us:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify’s PCI‑compliant payment processors; we do not store full credit card details)
  • Order history and preferences

2.2 Automatically Collected Information

Collected through cookies, analytics tools, and Shopify’s platform:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent
  • Referring websites
  • General geographic location
  • Shopify session data

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember user preferences
  • Analyze website performance
  • Deliver personalized content and promotions

You may disable cookies in your browser settings, but some site features may not function properly.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Order Processing

  • Fulfilling and shipping orders
  • Processing payments
  • Sending order confirmations and updates

3.2 Customer Support

  • Responding to inquiries
  • Resolving issues
  • Providing product or service information

3.3 Marketing & Communications

With your consent, we may:

  • Send promotional emails
  • Provide product updates
  • Offer discounts or special deals

You may unsubscribe at any time.

3.4 Website Optimization

  • Improve user experience
  • Analyze traffic patterns
  • Enhance site functionality

3.5 Legal & Security

  • Prevent fraud
  • Comply with legal obligations
  • Enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We only share data with trusted third parties necessary to operate our business.

4.1 Shopify

Our store is hosted on Shopify. Your data is stored securely through Shopify’s data centers and protected under their privacy and security policies.

4.2 Payment Processors

Examples include:

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay

These providers process your payment information securely and independently.

4.3 Shipping & Logistics Partners

We share necessary details (name, address, phone number) with carriers such as:

  • Canada Post
  • UPS
  • FedEx
  • DHL

4.4 Service Providers

For analytics, marketing, and operational support:

  • Google Analytics
  • Meta Pixel
  • Email marketing platforms
  • Fraud prevention tools

4.5 Legal Requirements

We may disclose information if required by:

  • Law enforcement
  • Court orders
  • Regulatory authorities

5. Data Storage & Security

We implement industry‑standard security measures to protect your information, including:

  • SSL encryption
  • Secure Shopify infrastructure
  • Restricted access controls
  • Regular security audits

While no system is 100% secure, we take all reasonable steps to protect your data.

6. International Data Transfers

If you are located outside Canada, your information may be transferred to servers located in other countries (including the United States) where Shopify and our service providers operate. These transfers comply with applicable data protection laws.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your information
  • Withdraw consent for marketing
  • Request a copy of your data
  • Object to certain processing activities

To exercise these rights, contact us at support@waterchestnut.biz

8. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Provide services
  • Meet legal obligations
  • Resolve disputes

Order records may be kept for tax and accounting compliance.

9. Children’s Privacy

WaterChestnut.biz does not knowingly collect information from individuals under the age of 13. If we learn that a child has provided personal information, we will delete it promptly.

10. Third‑Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third‑party sites. We encourage you to review their policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website indicates acceptance of the revised policy.

12. Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us:

Water Chestnut
Email: support@waterchestnut.biz
Location: Toronto, Ontario, Canada