Shipping Policy

Thank you for shopping at Water Chestnut. We are dedicated to delivering your items carefully and efficiently.

1. Production & Processing Times
All of our products, including our totes and journals are made especially for you as soon as you place an order. This print-on-demand process helps prevent overproduction and reduces waste.
  • On-Demand Production: Please allow 3 to 7 business days for your items to be printed, crafted, and packed before they are shipped.
  • Order Changes: Because production begins quickly, we cannot guarantee modifications or cancellations once an order is submitted. Please double-check your order details at checkout.
2. Shipping Rates & Delivery Estimates
We ship our products from various fulfillment facilities to ensure the fastest delivery possible. Shipping charges for your order are calculated and displayed dynamically at checkout.
  • Shipping Timeline: Once production is complete, domestic transit typically takes 2 to 5 business days.
  • Delivery Dates: Estimated delivery timelines shown at checkout are realistic estimates and not legal guarantees. Delays may occasionally occur due to carrier volume or seasonal demand. 
  • Canada: Exclusive Free Shipping for orders of $45
  • Flat-Rate Shipping for Single Items: Flat fee of $7.99 at checkout for single-item orders. 
  • Expensive Regions: Flat $12 to $15 fee
3. Order Tracking
As soon as your package leaves our fulfillment facility, a shipping confirmation email containing your tracking link will be sent to you. Please allow up to 24 hours for the tracking information to become active within the carrier’s system.

4. International Shipping & Customs
We offer international shipping to select destinations.
  • Fulfillment Origin: Depending on your location and available stock, your product components may be sourced or fulfilled internationally (e.g., blank components sourced from Israel).
  • Duties and Taxes: Your order may be subject to import duties, customs fees, and local taxes once the shipment reaches your destination country. Water Chestnut is not responsible for these charges; they are the sole responsibility of the customer.
5. Lost, Damaged, or Stolen Packages
Water Chestnut is not liable for products damaged or lost during transit by third-party courier services. If you receive your order damaged, or if your tracking shows delivered but you have not received it, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. Contact Us
If you have any questions regarding your order status or our shipping procedures, please reach out to our team: